Payments Blog

Athena Hotel: Streamlining Operations in Uganda’s Competitive Hospitality Market

With top-tier service, great food, and attention to detail, the hotel serves both business and leisure travellers, creating a memorable stay every time. 

Just like every hotel striving for excellence, Athena Hotel is committed to providing guests with seamless service while ensuring that internal operations are efficient and fraud-free. 

The Challenge 
Operating in Uganda’s growing hospitality sector, the Hotel faced increasing pressure to deliver seamless service while maintaining high standards across all departments. Despite its reputation as a high-end establishment, the hotel struggled with fragmented systems that couldn’t keep up with modern demands. 

Grace, the hotel manager, highlighted several critical pain points. The hotel lacked an integrated platform that could link operations across departments, from the front desk and housekeeping to finance. As a result, managing day-to-day tasks was cumbersome, data was siloed, and tracking operations in real time was nearly impossible. This made it difficult to maintain service consistency, respond quickly to issues, and reduce the risk of revenue loss due to manual processes or fraud. 

In an environment where guest expectations were rising and downtime wasn’t an option; the Hotel needed more than just a payment solution; it needed a smarter way to run. 

A Trusted Technology Partner   
To meet these needs, Best Western partnered with Oracle, an industry-leading provider of integrated hotel management systems. Oracle offered a flexible platform that addressed every operational concern, allowing the hotel to manage guest check-ins, staff coordination, financial reporting, and fraud prevention all in one place. 

With Oracle,  the Hotel can now manage tasks remotely and maintain high levels of accountability and performance across departments. The real-time connectivity between teams ensures that the hotel delivers on its promise of world-class service while simplifying complex operational tasks. 

The Result 
Adopting Oracle’s integrated system has brought remarkable results for Athena Hotel, including: 

• Operational Efficiency: The connected systems streamline hotel processes, enabling staff to deliver faster, more personalized guest service. 

• Improved Oversight: Having full visibility into operations allow management to make informed decisions, even when off-site. 

• Fraud Reduction: With better data integrity and secure financial tracking, Oracle helps mitigate risks and protect the hotel’s reputation. 

• Staff Empowerment: The ease of use and automation allow employees to focus more on hospitality and less on administrative work. 

By choosing Oracle, Best Western Athena Hotel has set a new benchmark for hospitality in Kampala ensuring they stay ahead in a competitive industry while making every guest feel right at home.