Creating a Personalized Customer Experience

Creating a Personalized Customer Experience

On 7 June 2019

As a business owner one of your greatest challenges is to get your customers/clients to keep choosing you every time.

For this to happen, you need create a personalized shopping experience. Here are a few tips you can use to help you achieve this.

Act on Feedback

A customer-centered business has to take feedback to heart and work on improving . Remember that your customers are the most important stakeholders in your business. The method used for feedback should be precise and straight to the point. For example if your customers complain that your employees have poor customer service skills, organize training to educate your staff members about proper customer relations and reward those that offer the best.

Warm Welcome

Treat your clients with utmost care. Whenever they walk into your store or restaurant, greet them with love and with a smile. A smile can go a long way in making someone’s day better than it was. Knowing your customers personally makes them feel appreciated, it is as simple as calling them by their name. In case they are repeat clients, try and figure out what they had ordered previously to see what they like. Then you can organize a complimentary service or item for them as a token of appreciation. This will encourage them to pay you a visit next time.

Practice Social Listening

Have your ears on the ‘ground’. This will ensure that you are up to date with any change in trends happening in your area of specialization. You can create wonderful customer experience just by listening on social media. It will be a chance to understand your consumers and the things that they are looking for. As a result your business is able to stay relevant even during the change in times. Through social media you get a chance to listen to what other competitors are doing that is not working so that you avoid that, or you get ahead of them with your innovations.

Simple  Payment Process

The payment process is the last and most important part of any business transaction. You should look for a payment service provider that is fluid and simple. One that is reliable for both you and your clients. At Pesapal, we offer your business a variety of products for you to choose from,  the Pesapal sabi mobile point of sale solution, pesapal mobile and e-commerce where your clients can purchase anything from you online.

For any payments inquiry email us on [email protected] so that we can link you with one of Africa’s leading payments solution.

Published In: News

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