For over a decade, Dr. Mattress has been a trusted name in premium sleep and home furnishing solutions across East Africa. What started as a mattress manufacturer in Kenya has grown into a family of brands; DRM Furniture, Dr. Pillow, and DrM Linen. With a strong presence in Uganda through partners like Kafkas Limited, Dr. Mattress has become a go-to for customers seeking high-quality, long-lasting home investments.
When Dr. Mattress officially expanded into Uganda in early 2024, Beatrice Kanyi, Chief Operations Officer, knew that seamless payments would be critical to their growth. "When you solve the issues around accounts and finance, 50% of your problems are solved,” she says.
Dr. Mattress’ customers invest in products that last generations — so why should payments lag behind? Beatrice and her team wanted a payments solution that aligned with their values: convenience and exceptional customer experience.
Choosing the Right Partner
For Beatrice, selecting a payment provider came down to two non-negotiables: Speed of support and terminal connectivity. Fast resolution whenever there was an issue was important. “Pesapal was more responsive compared to other providers," she adds. Reliable network connectivity facilitates seamless transactions. This was the other key consideration.
She adds that the team also provided hands-on training ensuring smooth adoption and use of the Pesapal POS solution.
The Impact: Faster, Safer, and More Convenient Payments
Since going cashless, Dr. Mattress Uganda has seen a noticeable shift: Customers enjoy the ease of card payments and there’s no need to carry wads of cash or worry about security risks. “Clients who swipe enjoy convenience and comfort. Other payment modes are cumbersome and time-consuming,"says Beatrice. In addition to that, faster transactions mean quicker service and happier clients.
With cashless payments streamlining operations, Dr. Mattress Uganda is focused on growth. "We’re keen on opening more branches so customers can experience our products firsthand," Beatrice shares. The team is excited about the rollout of Openfloat in Uganda, which will further enhance payment flexibility.
Dr. Mattress Uganda has simplified processes, enhanced security, and enhanced their customer experience with Pesapal’s cashless payments. They’ve unlocked smoother operations, safer transactions, and a future-ready business. Are you a retailer, wholesaler, or service provider looking to digitize your payment solutions? Talk to us today to get started. Also, see Dr. Matress in action below.
