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Aleph Rooftop Restaurant: Powering Delicious Meals with Fast, Easy Payments

Aleph Rooftop Restaurant: Powering Delicious Meals with Fast, Easy Payments

On 6 May 2025
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Proper restaurant management is an intricate balance between culinary excellence, operational efficiency, financial management, and customer satisfaction. Your success depends on delivering exceptional food & service, tight cost control, smart marketing, and how adaptable you are to changing industry trends. Aleph Rooftop Restaurant in Uganda is one such establishment that has mastered the game.

With over 300 restaurants on our network, we pride ourselves in being a true partner for restaurant owners — a partner that understands their constraints and addresses their challenges. We spoke with Ms. Musime, a manager at the Aleph Rooftop Restaurant to understand how Pesapal has helped them keep customers coming back.  
 

Aleph, located in Kampala’s upscale Kololo neighbourhood is a popular dining spot known for its mix of Middle Eastern and Mediterranean-inspired cuisine. It has gained a reputation for its authentic flavors, stylish ambiance, and high-quality dishes, making it a favorite among locals, expats, and tourists. The restaurant which began operations in 2020 started off as a book cafe. Ms. Musime sheds light on the tough start-up period stating that business was slow, but customers trickled in thanks to the great food quality, service and atmosphere. She underscores the power of smart marketing; website optimization, social media marketing and word of mouth referrals are some of the strategic activities they undertook to keep a steady flow of guests since they opened. 

Finding the right payments partner 

The Aleph Restaurant has been using Pesapal for 3 years. Ms. Musime cites great customer service as one of the reasons why Pesapal has been their payments provider of choice. For her, a day at the Aleph involves constantly checking in on customers and getting feedback, therefore getting speedy support is key to her success. “Every time I experience a challenge, and I call, someone is there to pick up,” she says. In addition to the support team being readily available, she states that the frequent visits from the team ensure that all matters payments are sorted in a timely manner and they can pre-empt any issues that need to be addressed. 

Serving up the best experiences for your customers is key. From speedy order entry processes to quick, no-fuss checkouts that guarantee you can take payments any way.70% of our customers pay via card and we’ve not had any challenges,” she quips. 
 

Embracing Digital Payments 

Just as speed and service make the perfect combo in the restaurant business, so is the Pesapal POS terminal. Ms. Musime ends the session by advising restaurateurs to embrace digital payments because they offer convenience and secondly, because they can help business owners benefit from increased spend.  

If you're in Kampala and craving flavorful, well-spiced Middle Eastern food, Aleph is a great choice. If you’re in the restaurant industry and are looking for a payments provider who can help you accelerate your revenue growth, get in touch with us. 

Published In: Payments,Case Studies

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