With travellers increasingly expecting simple and personalized services, hotels and resorts must use innovative technologies to meet and exceed these expectations.
Oracle Hospitality provides industry-leading solutions that empower businesses to enhance guest satisfaction, streamline operations, and build lasting customer loyalty.
Here are five ways Oracle Hospitality improves the guest experience from check-in to check-out.
A guest’s journey begins and ends at the front desk, making the check-in and check-out process a critical touchpoint. Oracle Hospitality’s OPERA property management systems (PMS), simplifies these processes with Self-Service Options: Guests can bypass long lines with mobile check-in or self-service kiosks. This not only enhances convenience but also reduces wait times, allowing staff to focus on delivering personalized service.
Personalization is the cornerstone of an exceptional guest experience. By using OPERA PMS hotels can store and retrieve detailed guest profiles, including preferences, previous stays, and special requests. This allows your staff to anticipate guest needs and deliver tailored services.
A frequent guest who prefers a specific room type or dietary requirement will feel valued when these preferences are acknowledged without needing to reiterate them.
The modern guests seek more than just a comfortable bed; they want unique and convenient in-room experiences. Oracle Hospitality transforms guest rooms into hubs of innovation with technologies such as smart room controls, on-demand services and streaming entertainment.
These enhancements not only improve guest satisfaction but also set properties apart from competitors, making them the preferred choice for guests.
Dining and events are key revenue drivers for hotels, and Oracle Hospitality ensures they’re also memorable aspects of a guest’s stay. From online reservations to mobile menu browsing and contactless payments, Oracle’s POS systems provide a simplified dining journey. Guests can enjoy a faster, more convenient service while staff benefit from tools that enhance efficiency.
With access to guest data, restaurants can offer customized menu recommendations or promotions based on individual preferences and spending patterns. For guests attending conferences or hosting celebrations, Oracle’s event management simplifies booking, scheduling, and payment processes, ensuring a stress-free experience.
The guest experiences don’t end at check-out. Gathering and analyzing feedback is essential to understand what works and identify areas for improvement. With Oracle Hospitality surveys and review prompts can be sent automatically via email or app notifications shortly after a guest’s departure. Proactively addressing guest concerns and showcasing a commitment to excellence strengthens brand reputation and fosters loyalty.
Oracle Hospitality’s innovative solutions simplify operations, enhance personalization, and enable hotels to deliver unparalleled service from check-in to check-out. By adopting these technologies, properties can not only meet but exceed guest expectations, turning first-time visitors into loyal customers.
From personalized services to enhanced in-room experiences and actionable feedback, Oracle Hospitality empowers your business to thrive in a rapidly evolving market. Investing in these solutions isn't just about staying relevant, it's about redefining guest satisfaction.
