For Siefee Pharmacy, taking care of customers goes beyond dispensing medication. It starts with understanding their needs, communicating clearly and making every interaction count. With Pesapal, the pharmacy has made paying for medication easier while simplifying its daily financial reconciliation.
"We consider our clients health first before looking at the business side of the pharmacy," says Salim Muhamed, Registered Pharmacist at Siefee Pharmacy.
This philosophy shapes how the pharmacy serves its customers. Beyond providing medication, Siefee places considerable emphasis on customer service, particularly the quality of communication between its staff and clients.
For the team, every interaction is an opportunity to understand a customer's needs, offer guidance and help them make informed decisions about their health.
The Masaki branch has been serving customers for five years, with demand for its services continuing to provide the momentum behind the business.
The challenge: Making payments and communication easier
As demand for its services grew, Siefee Pharmacy recognized the need to make certain aspects of its daily operations easier. One of the challenges was payment flexibility. Customers needed convenient ways to pay for their purchases, and the pharmacy wanted to accommodate different payment preferences.
The team also needed a more efficient way to manage the payments received throughout the day. Manually adding up transactions using a calculator made reconciliation cumbersome and took time that could be better spent on other aspects of the business.
Another challenge involved communicating with customers about the different brands of medication available. With multiple brands serving similar needs, helping customers understand their options remained an important part of the pharmacy's customer service approach.
"We scouted different payment service providers, and that's how we landed on Pesapal," Salim explains.
The solution: Accepting card and mobile money payments with Pesapal
After exploring different payment service providers, Siefee Pharmacy chose Pesapal to support its payment collection needs. Today, the pharmacy can accept both card and mobile money payments, giving customers more flexibility when settling their purchases. But beyond offering more payment options, Pesapal has also changed how the team handles daily reconciliation. Previously, staff had to manually add up payments using a calculator to establish the day's collections. With Pesapal, the team can simply generate a payment report and use it to reconcile transactions.
The impact: Less manual work, easier reconciliation
Having card and mobile money payments available means the pharmacy can accommodate different customer payment preferences. Meanwhile, access to transaction reports has made the reconciliation process less cumbersome.
Instead of manually calculating payments at the end of the day, the team can retrieve a report and use it to account for transactions. This gives staff more time to focus on what matters most, that is, serving customers and ensuring they receive the attention and expertise they deserve.
For a pharmacy built around the belief that customer health comes first, having reliable payment options and simpler financial processes supports the same commitment to service.
