When Texol Energies entered Uganda’s fuel retail market in 2022, they had a clear mission: to deliver great customer experiences through innovation, speed, and reliability. Fast forward two years, and they’ve grown from 9 to 14 stations; proof that their strategy is working.
We’re proud to have been their payments partner from the very beginning, helping them facilitate cashless payments, boost efficiency, and build customer loyalty. We sat with the Texol team to talk about their journey and how our payment technology is fuelling customer loyalty.
The Challenge: Keeping Up with a Fast-Growing OMC 
From the onset, the Texol team understood that speed of service at their outlets, efficiency, and smooth payments were non-negotiable. The Head of Retail & Inspectorate, Mr. Shaban Kurgat, attributes their rapid growth to a relentless focus on customer centricity, product availability and adoption of technology. “What brings customers to Texol are the structures we've put in place to ensure all customers feel welcome.” he adds. They believe in service for all, and the Texol fuel card, which is their flagship product, is availed to all — whether private commuters, boda bodas, or taxi fleets. Customers can not only access instant discounts and rewards on the card, but also detailed transaction insights, helping them track expenses effortlessly.
It is evident that payment technology on the forecourt helps improve service delivery at fast-paced petrol stations, reduce fraud risks with automated sales management, simplify reconciliation across multiple petrol stations, and enhance customer loyalty through digital rewards. He underscores the importance of technology adoption in their rapid expansion. “We strive to be part of the evolving technology and we keep improving so that our operations match the tech in the world.”
A Trusted Payment Partner
With 14 fuel stations across Uganda, manual reporting was a challenge. “Pesapal has been a game-changer," says John Mark, a senior accountant at Texol. "Their POS machines and dashboard make reconciliations a breeze. And whenever we have an issue, like payment reversals, their support team responds immediately."
Now, the finance team has unlimited visibility on performance reports per station and can track payments effortlessly. Additionally, the Pesapal Forecourt Management Solution, has made monitoring staff activity per fuel pump, shift closures and so much more a lot simpler. Their attendants are no longer tied to one pump. They can serve customers from any pump speeding up service delivery, while generating instant reports to prevent discrepancies.
From automating payments and operations on the forecourt, to providing 24/7 reliable support, Pesapal aligns perfectly with Texol’s vision."Pesapal has been a reliable partner since day one. Their technology has helped us operate efficiently, and the support offered has enabled us to keep our stations running smoothly." Remarks Mr. Kurgat.
Smarter Payments, Smoother Operations
Texol’s success story is just beginning. As they continue to expand their footprint, we will be right beside them, enabling them to deliver on speed, convenience, and unmatched service to every customer who pulls into their petrol station. Want to transform your petrol station operations with smart payments? See below how Texol Energies is doing it.
