Located in Uganda, the hotel offers 33 luxury rooms alongside conference and event facilities designed for everything from executive retreats and international conferences to private celebrations. And, behind that experience is a team focused on making each guest interaction as smooth as possible.
Supporting the hotel’s day-to-day operations
Imperial Heights Hotel uses Pesapal across its payment operations, with both a Point of Sale (POS) machine for onsite payments and a Payment Link for reservations and remote payments and for their Finance team, the value goes beyond simply receiving payments.
“The financial accounts department is very happy with the reconciliation process,” says FM, General Manager at Imperial Heights Hotel.
Having payments and reconciliation work together helps the team keep track of transactions and makes the financial side of hotel operations easier to manage.
Faster payments at the front desk
For the Front Office team, speed and reliability are especially important. “Our work is to make sure that our guests get the best,” says Makai Samuel, Front Office Manager at Imperial Heights Hotel.
“The POS machines are easy to use, they are quick, they don't experience hanging and the payments are received quickly,” Adds Samuel.
For a hotel team serving guests throughout the day, being able to process a payment without unnecessary delays helps keep the focus on the guest.
Making reservations easier for international clients
Imperial Heights Hotel also uses Pesapal Payment Link to collect payments from clients who are making reservations remotely, the ability to send a payment link gives the team a direct way to collect payment and confirm a reservation.
Payment technology that works alongside the team
For Imperial Heights, Pesapal supports different parts of the hotel's operation, from onsite guest payments to reservation payments and financial reconciliation.
For the teams using the tools every day, the benefit is straightforward: payments are easier to process, reservations are easier to confirm, and the Finance team has a process that supports reconciliation.
As the hotel continues to serve business travellers, conference guests and leisure visitors, these behind-the-scenes processes remain an important part of delivering the experience Imperial Heights wants its guests to have.
