Pesapal.com Kenya

Support Center

Why was my card transaction declined?

There are many reasons you card transaction could fail. Here are the most likely ones:

  1. Rejection by issuing bank - Your bank may decline to approve the use of your one reason or another.
  2. Your card may not be authorized for online purchases.
  3. Fraud detection - Sometimes your card may be flagged for potential fraudulent activity.
  4. Mismatched details - Details such as your billing address are different from what you input during the transaction.

Still need help? Get in touch with Pesapal Support here