Help & Support
Choose the option that suits you best from below.
Knowledge Center
Choose a topic from the list of articles below to guide you on our products
Personal Account
- Opening a new account
- What is a Pesapal Personal account?
- How do I create a Pesapal Personal account?
- What information is required to open a Pesapal Personal account?
- I have forgotten my password
Business Account
- How to Open a Pesapal Business Account
- How do I integrate Pesapal into my website?
- How do I withdraw money from my Pesapal Business Account?
- Is there a limit on my Pesapal Business account?
- My client's Payment Failed
Bills & Airtime
- I bought airtime for the wrong number.
- I have not received the Airtime I bought.
- I bought Excess Airtime
- I paid my bill to the wrong account
Card payments
- What cards can I use on Pesapal?
- Is it safe to use my card on Pesapal?
- What is a CV2/CVV number?
- Why was my card transaction declined?
- Can I use more than one card on Pesapal?
Mobile Payments
- What is the maximum amount of money I can transaction using Mobile Money?
- What is a confirmation code?
- What happens if I use the wrong Paybill number?
- Why am I experiencing delays after using mobile money on Pesapal?
Point of Sale (SABI)
- How do I get a Sabi POS terminal?
- How do I download the Sabi mPOS App?
- How do I create branches and cashiers in your Sabi mPOS account?
- How do I pair my Sabi terminal to my Android Device?
- How do I run a card transaction using the Sabi mPOS Terminal?
Pesapal Mobile
- What is Pesapal Mobile?
- How much does it cost to use Pesapal Mobile?
- How safe is Pesapal Mobile?
- What card payment options can I use on Pesapal Mobile?
- How many cards can I add on Pesapal Mobile?
Scan To Pay
- What is Scan to Pay?
- What is a QR code?
- How do I pay with Scan to Pay?
- Where can I Scan to Pay as I Make Purchases?
- Do I need to enter the ATM PIN to carry out a Scan & Pay transaction?