Help & Support
Choose the option that suits you best from below.
Knowledge Center
Choose a topic from the list of articles below to guide you on our products
Personal Account
- Opening a new account
- What is a Pesapal Personal account?
- How do I create a Pesapal Personal account?
- What information is required to open a Pesapal Personal account?
- I have forgotten my password
Business Account
- How to Open a Pesapal Business Account
- How do I integrate Pesapal into my website?
- How do I withdraw money from my Pesapal Business Account?
- Is there a limit on my Pesapal Business account?
- My client's Payment Failed
Bills & Airtime
- I bought airtime for the wrong number.
- I have not received the Airtime I bought.
- I bought Excess Airtime
- I paid my bill to the wrong account
Card payments
- What cards can I use on Pesapal?
- Is it safe to use my card on Pesapal?
- What is a CV2/CVV number?
- Why was my card transaction declined?
- Can I use more than one card on Pesapal?
Mobile Payments
- What is the maximum amount of money I can transaction using Mobile Money?
- What is a confirmation code?
- What happens if I use the wrong Paybill number?
- Why am I experiencing delays after using mobile money on Pesapal?
Point of Sale (SABI)
- How do I get a Sabi POS terminal?
- How do I download the Sabi mPOS App?
- How do I create branches and cashiers in your Sabi mPOS account?
- How do I pair my Sabi terminal to my Android Device?
- How do I run a card transaction using the Sabi mPOS Terminal?
Pesapal Mobile
- Introducing Pesapal mobile
- Customer Cost breakdown
- Customer Safety measures
- Card payment options
- Number of cards linked
Scan To Pay
- What is Scan to Pay?
- What is a QR code?
- How do I pay with Scan to Pay?
- Where can I Scan to Pay as I Make Purchases?
- Do I need to enter the ATM PIN to carry out a Scan & Pay transaction?
Forecourt Management Solution
- What is Forecourt Management Solution
- Role of Forecourt Management Solution
- Benefits of Forecourt Management Solution
- What type of dispensers
- What different types of dispensers
Pesapal Tips
- What is Pesapal Tips?
- How does Pesapal Tips work?
- Can merchants customize the tipping options?
- How are the tips disbursed to the service staff?
- How does Pesapal Tips enhance the transaction process?
Sales Inquiries Questions
- Can I get the X800 PDQ without Rack?
- How much is the PDQ device? Can I purchase it?
- Do you help in setting up the inventory?
- Will I need any supporting hardware if I get the PDQ?
Technical Support Questions
- What should I do if I encounter a problem with my account?
- Can I adjust the selling price of my products based on import costs and current market conditions?
- How should I manage products that at times I'm selling them as whole units and other times as parts of the whole?
- Can the system provide commission options for my staff when they sell my products/services? How does it manage commissions for both internal staff and short-term contractors?
- How can I view my stock levels, including both opening and closing quantities?