Pesapal Sabi

To get your Sabi mPOS terminal, you need to do the following:

1. Fill in a request from here. Please note that delivery of your terminal can take up to 7 business days depending on your location.
2. Create a Pesapal Business Account here. Please note that you will be required to sign a merchant contract and provide legal document before you start transacting. Find out more about that here.
3. Once you set up your, business account, you need to create branches and cashiers to help you track your transactions. Find out how to set them up here.

Still need help? Get in touch with Pesapal Support here

To download your Pesapal Sabi mPOS app, you will need an Android smartphone or tablet.

1. Visit the Google Playstore and Search for Pesapal Sabi
2. Install and Log in with the cashier Phone Number and PIN  received while setting up on your Pesapal Business Account. Don't have a Pesapal Business Account? Please create one here.
3. Alternatively, you can download the app here.

Still need help? Get in touch with Pesapal Support here

Creation of Branches and Cashiers allows you to track where your Sabi mPOS terminal was used and determine the source of the funds from the point of sale to your Pesapal Sabi account.

To create a Branch and Cashiers for your Sabi mPOS account, you must log into your Business account on Pesapal.

Once logged in, you need to the do the following:

1. Navigate to the left hand side panel on your business account dashboard and click on POS.
2. Click on the dropdown arrow and click on Branches.
3. Create a branch by clicking on ‘Create a Branch’ and filling in the details in the fields provided. Once these details are saved, the branch will be available on the POS page under ‘Branches’.
4. Cashiers can only be created within a Branch. To create a cashier, scroll to your preferred Branch and click on ‘Cashiers’. Click on ‘Create New Cashier’.
5. Click on the green button and fill in the details in the provided fields.
6. Once these details are saved, an email with an activation PIN will be sent to the cashier via the email address and texted to the number provided. The cashier will need this PIN as part of the registration/sign in process on their Pesapal Sabi mobile app. This PIN allows them to start transacting using the Sabi card reader.
7. To make edits to the cashier, you log into your merchant account and click on POS > Cashier > Select Branch > Click on ‘Cashier’
8. You can then select the cashier and make any edits.

Still need help? Get in touch with Pesapal Support here

Your Sabi mPOS terminal needs a Bluetooth connection to pair to your Smartphone. Here’s how to pair your terminal:

1.  To make your Sabi mPOS terminal discover-able, long press the green tick button until the Bluetooth icon starts blinking
2. Go to your Android device settings and switch on your Bluetooth
3. After a few minutes, your Sabi terminal pairing number will be visible under ‘Available Connections’. Please note that the Sabi terminal pairing number is the number at the back of the actual terminal.
4. Both your phone and your card reader will ask for confirmation on the pairing. Press the green tick button on the Sabi terminal and OK on your Android device to complete the pairing process.
5. Power up your Pesapal Sabi app to start transacting.
    

Still need help? Get in touch with Pesapal Support here

When you are ready to run your client's card on the Sabi terminal, here's what to do:

1. Power up your Pesapal Sabi App and terminal. To power up your terminal, long press the small button on the left hand side. If your terminal was idle, long press the green tick button and it will come on.
2. On the Pesapal Sabi phone app, enter the amount you wish to charge. Please note the position on the decimal point.
3. Click on the 'Charge' button
4. Insert your client's card into the card port at the bottom of the Sabi terminal
5. Ask your client to confirm the amount and enter their PIN. Please give your client adequate privacy as they enter their PIN.
6. Once they enter their PIN, click the green tick button to complete the payment
7. If the transaction goes through, 'Payment Completed Successfully' will be displayed on the Sabi App
8. Ask the client whether they would like an email receipt. If they do, enter their email address and one will be automatically sent to them.
9. This transaction will automatically be updated under your 'View Activity' tab.

Still need help? Get in touch with Pesapal Support here

Occasionally, you might need to refund your customer after a transaction. Here's how to do it:

1. Go to your Pesapal Sabi App and go to the navigation panel
2. Select ‘View Activity’ and a list of all your transaction will be displayed
3. Select the transaction you wish to reverse
4. On the transaction page, click on the green ‘Issue Refund’ button.
5. A confirmation pop up will appear asking you to authorize the refund. Click yes.
6. A notification will be sent to you once the refund is done.

Still need help? Get in touch with Pesapal Support here

To get a Sabi mPOS Account, you need to do the following:

1. Create a Pesapal Business Account here. Please note that you will be required to sign a merchant contract and provide legal document before you start transacting. Find out more about that here.
2. Once the account has been set up, navigate to the POS tab on the left hand side. You will then set up your branches and cashiers.
3. Download the Pesapal Sabi App
4. Order your Sabi mPOS terminal
5. Once the terminal is delivered, you can start transacting within 24 hours.

Still need help? Get in touch with Pesapal Support here

With Pesapal Sabi, you can accept Visa and MasterCard payments from both debit and credit cards in your local currency (KES, USH, TSH AND ZK) and US dollars (USD)

You can also accept mVisa payments in Kenya.

Still need help? Get in touch with Pesapal Support here

When you are ready to access your funds, click on the 'Withdraw' button on your Sabi merchant account.

You will receive a statement of your account within 24 hours and your funds will reflect in the bank account you provided during sign up within 48 hours.

Still need help? Get in touch with Pesapal Support here

To view your sales activities, click on the app drawer located on the top left hand side on your app.

From there, you can access multiple functions including a list of your sales based on dates and access to help should you need it while using Sabi. You can also Log Out of the app from there.

Still need help? Get in touch with Pesapal Support here

References on Sabi allow you to identify what exactly a client is paying for and keep accurate records of your transactions. This helps when you are working on financial reconciliations.

References are added to a charge before inputting the amount. Click on icon on the top right hand corner of your app to add your reference. This could be a number, code or word used to identify exactly what the customer is paying for.

Still need help? Get in touch with Pesapal Support here