Knowledge Center

My client's Payment Failed

There are two main reason's transactions fail:

  1. The transaction was flagged for mismatched client details.
  2. Denial by issuing bank - Some card transactions are cancelled by their issuing banks due to insufficient balance or other security issues.

If your client's are having problems making payments, please get in touch with your Account Manager immediately or contact support here


Account Management:

Email: [email protected]
Kenya : Phone: +254 (0)743 552 540
Tanzania: Phone: +255 (0)768 858 415
Uganda : Phone: +256 (0)782 821 111