To generate your statement, Log In to your merchant account and from the dashboard, select the dates (From - To) and export to an excel or PDF format.
The statement allows you to view all the completed transactions made into your account within the specified period.
Different Statuses and What They Represent
Pending withdrawal - Occurs when you request a withdrawal. This goes through a verification process and is updated to either Complete or Rejected.
Complete withdrawal - Immediately the transaction is completed, the funds will be settled in your account within T+ 48 hours.
Rejected withdrawal - In case the verification process is not successful, the withdrawal request is rejected. A further verification is carried out or funds rolled back to the payer/buyer.