Knowledge Center

Why am I experiencing delays after using mobile money on Pesapal?

There are a couple of reasons you could be experiencing delay on your transactions. These include:

  1. Wrong Paybill or reference number - If you use the wrong paybill number or use an incorrect reference number during the transaction, Pesapal automatically reverses the transaction
  2. System downtime - When systems experience a brief downtime, your transaction may take longer than usual to process. These is however rare and your transactions will be completed so soon as systems are back up.


Still need help? Get in touch with Pesapal Support here