Pesapal.com Kenya

Support Center

How do I reverse funds from my Sabi mPOS App?

Occasionally, you might need to refund your customer after a transaction. Here's how to do it:

  1. Go to your Pesapal Sabi App and go to the navigation panel
  2. Select ‘View Activity’ and a list of all your transaction will be displayed
  3. Select the transaction you wish to reverse
  4. On the transaction page, click on the green ‘Issue Refund’ button.
  5. A confirmation pop up will appear asking you to authorize the refund. Click yes.
  6. A notification will be sent to you once the refund is done.

 

Still need help? Get in touch with Pesapal Support here